In order to return faulty items, you will need to complete a returns form and follow the instructions on the form.  It may take us slightly longer to process your claim if you do not provide us with your order confirmation.  We will pay for return postage on any faulty items.  We will dispatch your replacement items as soon as possible after receipt and testing.  Products which develop a fault through misuse, malicious damage, or exceptional environmental factors outside reasonable operating parameters will not be covered under the warranty.  In such instances the goods will be returned to you and no refund will be given.  Do not send us items without the necessary accompanying paperwork.

In order to return faulty items, you will need to complete a returns form and follow the instructions on the form.  We will pay for return postage on any faulty items.  We will dispatch your replacement items as soon as possible after receipt and testing.  Products which develop a fault through misuse, malicious damage, or exceptional environmental factors outside reasonable operating parameters will not be covered under the warranty.  In such instances the goods will be returned to you and no refund will be given.  Do not send us items without the necessary accompanying paperwork.

If you wish to return any non faulty items to us, details of what you need to do to are included in the paperwork we send out to you with your items.  All items must be returned to us within 28 days, undamaged and in their original packaging.  We will pay the return postage.  Do not send us items without the necessary accompanying paperwork.

All of our products come with a standard 3 year warranty.  If you wish to extend the warranty on your LED lights to 5 years, after purchase visit our website and download our extended warranty form.  Details of what you need to do are on the form.  Our industrial bay lights come with a standard 5 year warranty.

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